I read a few articles recently regarding how leading ICT organisations address employee experience. One that especially intrigued me outlined the very considered thinking, (not to mention money) that went into the design of an amazing office renovation. Which I have to say, WAS impressive. While there were many other reasons why someone would want to work for this organisation, they all took a back...

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The Empowerment - Transparency Binary Are empowerment and transparency always mutually inclusive?   In most democratic countries we give our elected officials the empowerment to run government and make decisions that can affect our lives. But we EXPECT that they will make those decisions transparently. Sometimes unfortunately, there is less transparency than we expect of course, and we then need corruption watchdogs and the judiciary to uncover this…sigh.   What...

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skills planning, sfia assessment

A rather famous businessman whose Virgin brand spans the globe is attributed to this quote: “Clients do NOT come first. Employees come first. If you take care of your employees they will take care of your clients”. Well it sure does make sense. So, in this world of UX (User Experience) and CX (Customer Experience), it’s encouraging to note that EX (Employee Experience) is finally getting attention. Of course, EX, and...

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skills inventory issues

My Top 5 Digital Skills Management ‘Misconceptions’ I find the following five misconceptions a cause of great frustration, mainly because they are so easily overcome, especially with the advent of automation in terms of skill capture and exploitation of the resultant data. I personally find SFIA to be a wonderful framework, authored and refined over the years with input from across the industry to become a fantastic...

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skill gaps, cybersecurity

Skills gap analysis should prompt two questions in your mind: ‘are you sure you have the right people with the right skills to prevent hackers from getting to your customer data?’ ‘do you have the right people with the right skills to spot a breach quickly – or will you have to wait until an external organisation tells you that you have a problem?’ Not addressing...

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SkillsTX, BSMImpact

BSMimpact and SkillsTx capabilities unified under the SkillsTx branding. We’re making a few changes to our structure and the way we service various parts of the world. To better serve our customers, whilst maintaining the global consistency of our products and services, we’re moving to a more simplified company structure – with a single operating company in each of the 3 global regions. These will combine...

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Skill gaps

Infrastructure & Operations digital skill gaps to disrupt 75% of organisations by 2020 Two-thirds of organizations are not adequately addressing the infrastructure and operations (I&O) skills gaps that will impede their digital business initiatives, according to Gartner, Inc. Successful I&O organizations will need to implement vastly different roles and technologies during the next five years. Gartner forecasts that, by 2019, IT technical specialist hires will fall by...

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ICT skills landscape report

Analysis of capabilities, competencies and skills in Digital, Cyber and ICT professionals The data analysed in the report is from 4,902 individuals who have used SFIA6 to produce a profile of their skills through our self-assessment. Here is the introduction from the report, a compelling reason, we believe, to take a little to read through the report: “Gartner predicts that, by 2020, 75 percent of organizations will experience...

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employee well-being

Is there a link between the ability to identify and address skill gaps, and the improvements in the wellbeing of employees? The answer is a resounding YES! And we would only need to look at our own work life for confirmation of this. Who has NOT experienced anxiety and stress at having to deliver a job requirement that has caused sleepless nights. It could have been...

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HDI top 25 Thought Leader

Matthew Burrows proudly announced as one of HDI's Top 25 Thought Leaders for 2017. The award is doubly appreciated because it is based on votes from industry peers. Matthew works tirelessly spreading the word of best practice. In particular he has a passion for ensuring the industry manages and nurtures its' most valuable asset, we humans, properly. And to be recognised for this contribution is...

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