HasBean: “Our new leading HR Management system is now up and running.”
Employee: “Brilliant! I need to identify my skill development needs and get to work on them.”
HasBean: “You just need to complete its skills survey.”
Employee [at computer on HR system]: “Project Management – yes or no?, so No! Service Management, yes or no?, so Yes! and that’s the end?”
HasBean: “Excellent. So let’s see. The new system shows me you have no skill gaps, so no skill development needed for your job.”
Employee: “But it didn’t even ask which areas of Service Management my skills are in. This system is no help to me at all.”
