With a mission to bring New Zealand’s tax administration into the modern world, Inland Revenue embarked on a Business Transformation program involving their people, processes, policy and technology. They needed to have the skills to proactively support customers to get their tax right from the start, rather than reacting when things go wrong. A key …
“Using SFIA/SkillsTX, we have identified skills and levels of responsibility common to all of our Information Technology Department staff, and then the essential skills required for each individual job. This has helped us to identify gaps and areas for further training and improvement. Additionally, we’ve used SkillsTX to revamp our job descriptions throughout the department …
“Defining a meaningful Succession Plan based on skills was very hard to do. Keeping it up to date was a complicated task with people leaving and joining the IT Team. Using SkillsTX, the IT Succession Plan based on skills, is easily generated, providing a graphic view for each person that can best perform the role. …
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