Employee Experience Archives

01 May

Millennials prefer continual feedback

Millennials are people born between 1981 and 1996, according to the definition by Pew Research Center. It has been forecast that by 2020 millennials will make up over 35% of the global workforce. Senior and middle management are often still predominately Baby Boomers and Gen-Xers. They could therefore be struggling to figure out how to manage and assimilate Millennials into the organisation. From experience, it...

07 Jan

Employee Experience. Much more than ping-pong and free coffee!

by Paul Collins

in Insights

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I read a few articles recently regarding how leading ICT organisations address employee experience. One that especially intrigued me outlined the very considered thinking, (not to mention money) that went into the design of an amazing office renovation. Which I have to say, WAS impressive. While there were many other reasons why someone would want to work for this organisation, they all took a back...

12 Dec

Empowerment to the people

by Paul Collins

in Insights

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The Empowerment - Transparency Binary Are empowerment and transparency always mutually inclusive? In most democratic countries we give our elected officials the empowerment to run government and make decisions that can affect our lives. But we EXPECT that they will make those decisions transparently. Sometimes unfortunately, there is less transparency than we expect of course, and we then need corruption watchdogs and the judiciary to uncover this…sigh. What...

24 Oct

Employee Experience (EX) is getting deserved attention

by Paul Collins

in Insights

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A rather famous businessman whose Virgin brand spans the globe is attributed to this quote: “Clients do NOT come first. Employees come first. If you take care of your employees they will take care of your clients”. Well it sure does make sense. So, in this world of UX (User Experience) and CX (Customer Experience), it’s encouraging to note that EX (Employee Experience) is finally getting attention. Of course, EX, and...

19 Jun

Identifying skill gaps and employee well-being

by Paul Collins

in Insights

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Is there a link between the ability to identify and address skill gaps, and the improvements in the wellbeing of employees? The answer is a resounding YES! And we would only need to look at our own work life for confirmation of this. Who has NOT experienced anxiety and stress at having to deliver a job requirement that has caused sleepless nights. It could have been...