I read a few articles recently regarding how leading ICT organisations address employee experience. One that especially intrigued me outlined the very considered thinking, (not to mention money) that went into the design of an amazing office renovation. Which I have to say, WAS impressive. While there were many other reasons why someone would want to work for this organisation, they all took a back...
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The Empowerment - Transparency Binary Are empowerment and transparency always mutually inclusive? In most democratic countries we give our elected officials the empowerment to run government and make decisions that can affect our lives. But we EXPECT that they will make those decisions transparently. Sometimes unfortunately, there is less transparency than we expect of course, and we then need corruption watchdogs and the judiciary to uncover this…sigh. What...
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A rather famous businessman whose Virgin brand spans the globe is attributed to this quote: “Clients do NOT come first. Employees come first. If you take care of your employees they will take care of your clients”. Well it sure does make sense. So, in this world of UX (User Experience) and CX (Customer Experience), it’s encouraging to note that EX (Employee Experience) is finally getting attention. Of course, EX, and...
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Is there a link between the ability to identify and address skill gaps, and the improvements in the wellbeing of employees? The answer is a resounding YES! And we would only need to look at our own work life for confirmation of this. Who has NOT experienced anxiety and stress at having to deliver a job requirement that has caused sleepless nights. It could have been...
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