A dog is for life, not just for Christmas   It is more than 40 years since the slogan "A dog is for life, not just for Christmas", was created by Clarissa Baldwin OBE, Chief Executive of the Dogs Trust (which was known as the National Canine Defence League in those days).   Treat them right   Whilst I'm not trying to say that you should treat your staff like dogs,...

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Why we need a common language for skills   Many years ago, when I was running an office supplies company, we had a customer come into the shop saying "I need an elephant!". The initial response to the blank looks of the staff resulted in the customer saying with more urgency "you know, an ELEPHANT!". We tried to help, avoiding the obvious jokes about this not being...

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