Skill gaps

I&O Skills Gaps Will Cause Visible Business Disruptions by 2020

Infrastructure & Operations digital skill gaps to disrupt 75% of organisations by 2020

Two-thirds of organizations are not adequately addressing the infrastructure and operations (I&O) skills gaps that will impede their digital business initiatives, according to Gartner, Inc. Successful I&O organizations will need to implement vastly different roles and technologies during the next five years.

Gartner forecasts that, by 2019, IT technical specialist hires will fall by more than 5 percent. Moreover, by 2021, 40 percent of IT staff will hold multiple roles, most of which will be business-related rather than technology-related.

“What made I&O leaders successful in the past is not what will make them thrive in the future,” said Hank Marquis, research director at Gartner. “Instead of focusing on the ‘what’ of I&O jobs — such as technical knowledge, education and training — I&O leaders need to shift their focus to the ‘how’ — the behavioral competencies required.”

“The key to delivering digital value at scale is having the right people,” said Mr. Marquis. “As well as the required skills, people must have the desire and aptitude to exploit existing and emerging technologies.” Gartner predicts that, through 2020, 99 percent of artificial intelligence (AI) initiatives in IT service management will fail, due to the lack of an established knowledge management (KM) foundation.

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Paul Collins