A dog is for life, not just for Christmas   It is more than 40 years since the slogan "A dog is for life, not just for Christmas", was created by Clarissa Baldwin OBE, Chief Executive of the Dogs Trust (which was known as the National Canine Defence League in those days).   Treat them right   Whilst I'm not trying to say that you should treat your staff like dogs,...

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British Airways  are facing a record fine of £183m for a data breach. https://www.bbc.co.uk/news/business-48905907   In September last year I published a blog mentioning that it could be as high as 4% of annual global revenue. In this case, it looks like the proposed fine is lower, and about 1.5%, but it is still a record fine. BA have 28 days to appeal - so we will see...

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Why we need a common language for skills   Many years ago, when I was running an office supplies company, we had a customer come into the shop saying "I need an elephant!". The initial response to the blank looks of the staff resulted in the customer saying with more urgency "you know, an ELEPHANT!". We tried to help, avoiding the obvious jokes about this not being...

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