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IT Service Management

HasBean – A day in the life #3

HasBean: “Congratulations on passing your ITIL4 Foundation. I’ve decided to put you in charge of the ITIL Project.” Employee: “But I have no practical ITIL experience yet, and surely it requires Project Management and other skills.” HasBean: “Nah! Having a certificate shows you know the theory. What could go wrong?” Employee: “Oh Boy! I’m way …

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