Attracting, Retaining and Developing the Best Service Desk Talents
Friday 26th March 2021
What skills do you have and what do you need? The evolving Digital and IT landscape means the skills you require are changing – and changing fast. In this session, find out about SFIA, the Skills Framework for the Information Age, and how to use it to improve the way you approach skills and competencies management – whether that is for yourself, your Service Desk team, or the whole organization. Matthew’s practical approach can be actioned quickly without huge cost, allowing you to focus on the skills that will make a difference.
Matthew Burrows is a past President of the Institute of Service Management, contributor to service management and project management standards and publications, member of the SFIA Council and the Global Design Authority for SFIA (the Skills Framework for the Information Age). An internationally-recognised thought leader, SFIA Accredited Consultant and Trainer, Matthew works with companies and governments to improve Digital Skills Management maturity, and how to attract, develop and retain Digital, ICT, Cybersecurity and other technology-focussed professionals
If you missed the live event, you can view the recording here
Service Desk Forum Arabia with Matthew Burrows
Here are the slides, which include the links to various elements mentioned during the presentation SDFA_MatthewBurrows_SFIA_March2021
